We sell products worldwide to private persons and businesses. All prices includes Finnish VAT (Exception: some unique custom products, when it is separately mentioned). Right for price changes and delivery costs/methods are reserved for us.
Ordering is processed by clicking product(s) to shopping cart and making paymentprocess in given methods (Klarna Checkout, Paypal). All personal information is considered confidential and it is only used in processing the order and contacting consernig the order(s), unless it is separately mentioned.
When placing an order, it is then assumed that you have read and understood all terms and conditions and you are accepting those current terms.
Payment methods are:
- Paypal (Credit- and debitcards and Paybal balance)
- Postal office prepayment (only in Finland)
- Klarna Checkout, which includes: (only in Finland, Sweden, Norway, Germany)
*Internet Bank transfer.
By giving your information at checkout, you accept Klarna AB:s (Klarna AB, Sveavägen 46, 111 34 Stockholm) terms and conditions. By pressing "Buy now" -buttona, you will accept also Protoparts terms and conditions.
When we have received an order, we immediately send confirmation to you, which includes your order information. ALWAYS CHECK content of order confirmation and please make immediate contact to us, if you find something is wrong or you have questions. Save the confirmation if you come in need to contact us. When contacting, pleas tell us your Name, customer number (if available) and number of order. And when receiving delivery, please make sure that contents match with confirmation and receipt/invoice.
Delivery costs includs postage and packin expenses. We show approximate sum of delivery costs in our webshop, which is via our reference method. Actual costs is found when you place and order and choose your preferred payment- and delivery method. Available methods are depending on product, weight, measures and receivers country. Shop only shows methods, which are possible for that current order.
Our current logistic partners are Finnish post "Posti" (International delivery also) and matkahuolto (Only in Finland).
Maximum single package weight is 30kgs, after that it is special Multi package delivery and we contact for delivery price.
If your delivery address is outside of EU, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note customs policies vary widely from country to country. We recommend you contact your local customs office for further information. International shipments may be subject to cross-border inspections by customs authorities. We are not responsible for customs declaration fees.
Note that we cannot change the value of shipments in order to reduce customs duties. The modification of commercial invoice is brobhited by law and we kindly ask understanding: Please do not ask us to reduce shipping value. We will not do it.
Our most common delivery time inside Finland is approx 2-3 days from order, inside europe about a week, depending on Postal service. Mainly, stocked and ready items will be sent as soon as possible, about 24h from order. Ununusual delivery time is mentioned in product specs and if there is some delay from some reason, we will contact you via Email.
Please note: Ready Megasquirt ECUs and wiring harnesses almost every time needs some customization, so these are delivered within a week from order. Our expert will contact in this case.
You have the right to cancel this contract within 14 days without announcing the reason. The withdrawal period ends within 14 days starting from the day you received the last shipment, or in the case of downloadable products, from the moment you received the order.
In order to use your right of withdrawal, you must notify us about your decision to cancel the contract in an unambiguous way (for instance, by mail or email). You can also use our printable return form, but it is not required.
In order to follow the deadline of the return period, you must send us the notice of return before the return period ends.
If you decide to cancel this contract, we will return you all transactions we have received from you, including shipping costs (but excluding additional costs from using a different shipping method than the most affordable one recommended by us by default), without delay and in any case within 14 days counting from the time we received your notice of return. We will perform the refund using the payment method you used in the original transaction, if you have not explicitly agreed otherwise, and in any case at no additional cost to you.
You must send the goods back without delay and within 14 days from sending the notice of return. You will have followed the due date, if you send the goods back before said 14-day period ends.
You are only responsible for the kind of value decrease of goods that did not result from treatment that is required for determining the nature, properties and functionality of the goods.
Unpaying or no picking up delivery is NOT considered as legal return or cancellation.
In this case we hold right to ask you for payment for delivery cost IN BOTH DIRECTIONS. Invoice is sent to receiver.
If delivery is lost or damaged in transit or somehow it is not what you expected, please meke contact. In that case, contact MUST be made within 14 days from receiving it. Contact must be made with email or letter.
If the package is clearly damaged in transit, receiver must make an reservation/claim to transit company you have chosen to deliver.