Protoparts Oy - Who are we?

History of Protoparts 

It starts from year 2009, when it was first established in Jakobstad by original owners. The business was sold to new owners in 2017 and name of new company is Protoparts Oy, instead of old Protoparts Purmo Ay. Starting from august 2017, we moved business to Ilmajoki and published brand new webshop.

So, What is Protoparts?

Protoparts Oy is owned by two automotive professionals and they have long history in motorsports/car enthusiasm. We are located in Ilmajoki, southern osthrobotnia, Finland. We have two places where we operate: 

Ilmajoki Facilities

Ilmajoki installation room

Garage in Ilmajoki

In Ilmajoki industry area we have 200+100 square meters of production space for electronics and car assembling and warehouse for our products. We can make several cars simultaneously in warm and dry. 

In Nopankylä we have other workshop, which is used for "dirty jobs", like for example, welding, body modifications, engine and driveline preparations and repairs etc. It is also warm and cosy, even in winter season.


We are running this business as our side job, that way we can establish customer friendly pricing and because we are employed in automotive industry elsewhere, we constantly keep on track with today´s know-how. We both also own a racecar and we have Finnish ASN licence for scrutineering and making race events. 

OUR MOST IMPORTANT GUIDELINE IS 100% CUSTOMER SERVICE. We are not one of those companies which stops answering after payment is done. That is not us. We only stop when customer has solved a problem which he/she had.

MAKERS:

mr. Tuukka Sairo, CEO      A.K.A @tuubaxmotorsport (instagram)

- Automotive sector experience: 15 years. (aftermarket services,  spare parts, workshop expertize, racecar fabrications)

- Finnish ASN Licencekeeper for scrutineering and Drifting judging 

Responsibilities: Financing, sales, wiring harnesses, AEM products, logistics

contact: tuukka@protoparts.fi


mr. Sami Helenius, Chairman of the board

- Automotive sector experience: 20 years.

- Finnish ASN Licencekeeper for scrutineering and Drifting judging 

Responsibilities: Import, IT, Megasquirt fabrications/repairs/R&D/technical support. ECU Mapping on dyno and on the road (AEM, Megasquirt, Ecumaster etc)

contact: sami@protoparts.fi

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Terms and conditions


Webstore owner and contact information:

Location: FINLAND

Protoparts Oy
Paypal: rsno.invest@elisanet.fi
VAT: FI28405755
Yrittäjäntie 7, 60800 Ilmajoki

+358-400-561 992 or +358-400-284 113
info@protoparts.fi
www.protoparts.fi
2840575-5

We sell products worldwide to private persons and businesses. Prices shown in shop is  included Finnish VAT 24% (Exception: some unique custom products, when it is separately mentioned). Right for price changes and delivery costs/methods are reserved for us.

NOTE! Customers outside EU: You don´t have to pay VAT, price is corrected at checkout procedure, when you have given your country!

Ordering

Ordering is processed by clicking product(s) to shopping cart and making paymentprocess in given methods (Klarna Checkout, Paypal). All personal information is considered confidential and it is only used in processing the order and contacting consernig the order(s), unless it is separately mentioned.

When placing an order, it is then assumed that you have read and understood all terms and conditions and you are accepting those current terms.

Payments and payment methods

Payment methods are: 

- Paypal (Credit- and debitcards and Paybal balance) 

- Postal office prepayment (only in Finland)

- Klarna Checkout, which includes: (only in Finland, Sweden, Norway, Germany)

*Invoice

*Partial payment

*Card payment

*Internet Bank transfer.

By giving your information at checkout, you accept Klarna AB:s (Klarna AB, Sveavägen 46, 111 34 Stockholm) terms and conditions. By pressing "Buy now" -buttona, you will accept also Protoparts terms and conditions.

Order- and payment confirmation

When we have received an order, we immediately send confirmation to you, which includes your order information. ALWAYS CHECK content of order confirmation and please make immediate contact to us, if you find something is wrong or you have questions. Save the confirmation if you come in need to contact us. When contacting, pleas tell us your Name, customer number (if available) and number of order. And when receiving delivery, please make sure that contents match with confirmation and receipt/invoice.

Contact information:

Protoparts Oy
Paypal: rsno.invest@elisanet.fi
VAT: FI28405755
Yrittäjäntie 7, 60800 Ilmajoki

+358-400-561 992 or +358-400-284 113
info@protoparts.fi
www.protoparts.fi
2840575-5

Delivery methods and -costs

Delivery costs includs postage and packin expenses. We show approximate sum of delivery costs in our webshop, which is via our reference method. Actual costs is found when you place and order and choose your preferred payment- and delivery method. Available methods are depending on product, weight, measures and receivers country. Shop only shows methods, which are possible for that current order.

Our current logistic partners are Finnish post "Posti" (International delivery also) and matkahuolto (Only in Finland). 

Maximum single package weight is 30kgs, after that it is special Multi package delivery and we contact for delivery price.

Customers outside European Union and customs declaration:

If your delivery address is outside of EU, you may have to pay import duties and taxes, which are assigned once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note customs policies vary widely from country to country. We recommend you contact your local customs office for further information. International shipments may be subject to cross-border inspections by customs authorities. We are not responsible for customs declaration fees.

Customer outside EU can order Tax Free from us, Checkout will automatically reduce Finnish VAT off, so price will be 24% cheaper, than price, which includes VAT.

About reducing declared value to reduce customs fees:

Note that we cannot change the value of shipments in order to reduce customs duties. The modification of commercial invoice is brobhited by law and we kindly ask understanding: Please do not ask us to reduce shipping value. We will not do it.

 

Delivery times

Our most common delivery time inside Finland is approx 2-3 days from order, inside europe about a week, depending on Postal service. Mainly, stocked and ready items will be sent as soon as possible, about 24h from order. Ununusual delivery time is mentioned in product specs and if there is some delay from some reason, we will contact you via Email.

Please note: Ready Megasquirt ECUs and wiring harnesses almost every time needs some customization, so these are delivered within a week from order. Our expert will contact in this case.

Returns

Right of withdrawal

You have the right to cancel this contract within 14 days without announcing the reason. The withdrawal period ends within 14 days starting from the day you received the last shipment, or in the case of downloadable products, from the moment you received the order.

In order to use your right of withdrawal, you must notify us about your decision to cancel the contract in an unambiguous way (for instance, by mail or email). You can also use our printable return form, but it is not required.

In order to follow the deadline of the return period, you must send us the notice of return before the return period ends.

Implications of Returns

If you decide to cancel this contract, we will return you all transactions we have received from you, including shipping costs (but excluding additional costs from using a different shipping method than the most affordable one recommended by us by default), without delay and in any case within 14 days counting from the time we received your notice of return. We will perform the refund using the payment method you used in the original transaction, if you have not explicitly agreed otherwise, and in any case at no additional cost to you.

You must send the goods back without delay and within 14 days from sending the notice of return. You will have followed the due date, if you send the goods back before said 14-day period ends.

You are only responsible for the kind of value decrease of goods that did not result from treatment that is required for determining the nature, properties and functionality of the goods.

Unpaid or undelivered package

Unpaying or no picking up delivery is NOT considered as legal return or cancellation. 

In this case we hold right to ask you for payment for delivery cost IN BOTH DIRECTIONS. Invoice is sent to receiver.

Problems in delivery

If delivery is lost or damaged in transit or somehow it is not what you expected, please meke contact. In that case, contact MUST be made within 14 days from receiving it. Contact must be made with email or letter. 

If the package is clearly damaged in transit, receiver must make an reservation/claim to transit company you have chosen to deliver.